Effective date: 8 November 2026

Flavour Trip (“Flavour Trip”, “we”, “us”, “our”) is a destination management company of Shaden Hospitality, based in Jeddah, Kingdom of Saudi Arabia. This notice explains what personal data we collect when you use flavourtrip.sa, request a tour or contact us, how we use it, and the rights you hold under the Saudi Personal Data Protection Law (PDPL).

1. Who we are

Flavour Trip, part of Shaden Hospitality, is the data controller for the personal data described in this notice.

• Address: JBRB7766, Building 7696, Al Madinah Al Munawarah Rd, Ar Ruwais District, Jeddah 23215, Saudi Arabia
• Email: info@flavourtrip.sa
• Telephone: +966 12 653 1748

2. The data we collect

• Contact and booking request details: your name, email address, phone number, preferred travel date and any special requests you enter in our forms.
• Travel details: when you confirm a tour, the details needed to arrange it, such as the names of travellers, passport or ID details required by hotels and authorities, dietary needs and accessibility requirements.
• Correspondence: the messages you send us by email, through our forms or on WhatsApp.
• Technical data: IP address, browser and device type, and the pages you visit, collected through cookies. See our Cookie Policy.

We do not take card payments on this website.

3. Why we use it

• To answer your enquiry, prepare a tour proposal and confirm your booking.
• To arrange your trip with hotels, transport providers, guides and other suppliers.
• To meet legal obligations, including tax, accounting and tourism regulations in the Kingdom.
• To keep this website secure and to improve how it works.
• To send you offers and news, only where you have given consent, which you may withdraw at any time.

4. Our legal basis

We process personal data to take steps at your request before a booking and to perform the booking, to comply with legal obligations, for our legitimate interests in operating and securing this website, and on the basis of your consent where consent is required, such as for marketing messages.

5. Who we share it with

• Hotels, transport providers, guides and other suppliers who deliver the services in your tour.
• Companies within the Shaden Hospitality group, where your request concerns one of their properties.
• Our hosting and email providers, and Google, as the provider of reCAPTCHA on our forms.
• Government authorities, where disclosure is required by Saudi law.

We do not sell personal data.

6. Transfers outside the Kingdom

Some service providers, and suppliers in your destination when you travel abroad, process data outside Saudi Arabia. Where that happens, the transfer is made in line with PDPL requirements and subject to appropriate safeguards.

7. How long we keep it

We keep booking and financial records for the period required by Saudi tax and accounting regulations, and other personal data for no longer than is necessary for the purposes above. Marketing data is kept until you withdraw your consent.

8. Security

We apply technical and organisational measures appropriate to the risk, including access controls and encrypted transmission, to protect personal data against loss, misuse and unauthorised access.

9. Your rights

Under the PDPL you may ask to be informed of how your personal data is used, request access to it, request a copy in a readable format, ask for it to be corrected, ask for it to be destroyed, and withdraw your consent to marketing at any time.

To exercise a right, write to info@flavourtrip.sa. We respond within the periods set by the PDPL. You may also raise a complaint with the Saudi Data & AI Authority (SDAIA).

10. Children

This website is not directed at children. Bookings are made by adults, and details of children travelling are supplied by the booking adult and used only for the trip.

11. Changes to this notice

We may update this notice. The current version is always published on this page with its effective date.